Cafcass contact number
Main phone line
0300 456 4000
Typical opening hours: 9am–5pm Mon–Thu, 9am–4:30pm Fri (excluding bank holidays).
Before you call (quick checklist)
- Your case number / court reference (if you have one)
- The name of your Cafcass officer / FCA (if known)
- Your child’s initials and date of birth (only if asked)
- Any upcoming court dates
This page is informational only and not legal advice.
Section 7 support
A Section 7 report is a welfare report ordered by the family court to help decide what arrangements are in a child’s best interests.
- Write down the key points you want to raise
- Keep communication calm and factual
- Ask how your information will be recorded
If you need to complain
If you believe you were treated unfairly, you can record your experience on this site and also consider using Cafcass’ official complaints process.
- Keep copies of emails / letters
- Note dates, times, and what was said
- Be specific: what outcome you want