Cafcass Contact Number
Main Phone Line
0300 456 4000
Typical opening hours: 9am–5pm Mon–Thu, 9am–4:30pm Fri (excluding bank holidays).
📋 Before you call checklist:
- Your case number / court reference (if you have one)
- The name of your Cafcass officer / FCA (if known)
- Your child’s initials and date of birth (only if asked)
- Any upcoming court dates
Section 7 Support
A Section 7 report is a welfare report ordered by the family court to help decide what arrangements are in a child’s best interests.
- Write down the key points you want to raise before contacting them.
- Keep all communication calm, factual, and child-focused.
- Always ask how your information will be recorded on file.
If you need to complain
If you believe you were treated unfairly, you can record your experience on this site anonymously. You should also consider using the official process.
- Keep copies of every email and letter sent or received.
- Note specific dates, times, and exactly what was said.
- Be specific about the outcome you want to achieve.
Helpful Official Links
This page is informational only and does not constitute legal advice.